Tax Calculation Issue

Incident Report for Helium Mobile

Resolved

This incident has been resolved.

Posted May 08, 2024 - 14:28 PDT

Investigating

Our tax partner is currently experiencing degraded performance, which may result in taxes and fees not calculating during signup and payment estimate fields remaining blank. We are currently investigating this issue.

Posted May 08, 2024 - 13:37 PDT

This incident affected: Helium Mobile Subscriber Sign Up.