Helium Mobile

Minor Service Outage

About This Site

Helium Mobile status: In a relationship with all of our great subscribers

The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.

Uptime over the past 90 days. View historical uptime.
Helium Mobile Service Operational
90 days ago
100.0 % uptime
Today
Helium Mobile Subscriber Sign Up ? Operational
90 days ago
99.97 % uptime
Today
Solana Blockchain Services ? Operational
90 days ago
100.0 % uptime
Today
Support Partial Outage
90 days ago
94.72 % uptime
Today
Helium Mobile Planner Operational
90 days ago
100.0 % uptime
Today
Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
Mapping ? Operational
90 days ago
100.0 % uptime
Today
Helium Mobile Hotspot Dashboard Operational
90 days ago
100.0 % uptime
Today
Rewards Claiming Operational
90 days ago
100.0 % uptime
Today
SIM Changes: Porting and Activation Operational
Rewards ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025
Location Sharing Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 10:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 10:30 PDT
Scheduled - Location sharing on Helium Mobile will undergo scheduled maintenance on Monday April 21, 2025, starting at 10:30AM PT and is scheduled to last no longer than 1 hour. During maintenance and shortly after, legacy subscribers with a Discovery Mapping feed may not see up to date information. Events will display normally once maintenance is concluded and mapping services have had time to catch up. Rewardable traffic is not affected by this maintenance.
Apr 21, 09:57 PDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Gift Card Redemption Currently Unavailable
Resolved - This issue has been resolved. Gift cards are now redeemable. Thanks for your patience.
Apr 18, 14:03 PDT
Investigating - Due to high demand, gift card redemption is temporarily unavailable. We are looking into this issue and will post an update once it has been addressed.
Apr 18, 13:02 PDT
Apr 17, 2025
Additional Location Maintenance Needed
Completed - The scheduled maintenance has been completed.
Apr 17, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:30 PDT
Scheduled - Location sharing on Helium Mobile will undergo scheduled maintenance on Thursday April 17, 2025, starting at 11:30AM ET and is scheduled to last no longer than 3 hours. This is in addition to the maintenance conducted earlier today.

During this time, legacy subscribers with a Discovery Mapping feed may see 0 events for the last few days. This is an effect of the maintenance only, and will not change records of previous mapping events. Events will display normally once maintenance is concluded.

This maintenance will not affect the transmission of location events themselves.
Apr 17, 08:24 PDT
Location Sharing Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 PDT
Scheduled - Location sharing on Helium Mobile will undergo scheduled maintenance on Thursday April 16, 2025, starting at 9AM CT and is scheduled to last no longer than 1 hour. During this time, legacy subscribers with a Discovery Mapping feed may not see up to date information. Events will display normally once maintenance is concluded.

This maintenance will not affect the transmission of location events themselves.
Apr 16, 14:39 PDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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