Helium Mobile

All Systems Operational

About This Site

Helium Mobile status: In a relationship with all of our great subscribers

The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.

Helium Mobile Service Operational
90 days ago
100.0 % uptime
Today
Helium Mobile Subscriber Sign Up ? Operational
90 days ago
99.88 % uptime
Today
Support Operational
90 days ago
83.35 % uptime
Today
Wi-Fi Hotspots Operational
90 days ago
96.66 % uptime
Today
SIM Changes: Porting and Activation Operational
Gift Card Redemption Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance Jun 25, 2025 20:30 - Jun 26, 2025 02:00 PDT

Our carrier partner is undergoing scheduled maintenance that will affect certain Helium Mobile account activities. During this time, you will be unable to make changes related to your SIM, including activating your SIM, cancelling your account, or switching plans.

This will not affect your ability to use Helium Mobile service, receive or make calls, send texts, or use data.

Posted on Jun 20, 2025 - 12:04 PDT
Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Resolved - Update – June 20th
The hotspot connectivity issue has been resolved following the successful rollout of firmware 2.12.1. Metrics and feedback indicate stable performance, though we’ll continue to monitor to ensure reliability.

If your unit is still offline or having issues, please contact support for troubleshooting or RMA.

Current Status:
• Firmware 2.12.1 deployed and stable
• Continued monitoring
• Support available for affected units
• Self-serve tool is available after pre-qualification with support

Jun 20, 12:10 PDT
Update - Update June 16th

Out of an abundance of caution, the team will continue monitoring the impact of the 2.12.1 firmware update throughout this week.
If your unit is still appearing offline, not passing data, or reporting missed heartbeats, please reach out to support for troubleshooting or an RMA as needed. We are also continuing to monitor feedback from deployers and internal metrics to ensure full recovery across the fleet.

Coming Soon:
A self-serve resolution tool is in development and testing to help affected users resolve issues quickly without needing to contact support.

Current Status:
* Firmware 2.12.1 deployed and under active monitoring
* Key metrics and community feedback continue to be reviewed
* Support available for any remaining offline units

The next update will be provided on June 20th, or sooner if needed.

Jun 16, 13:26 PDT
Monitoring - Update June 13th

A new firmware version (2.12.1) has been successfully pushed to the fleet, and we are currently monitoring its impact on connectivity.
Reminder: If your Hotspot is appearing offline, not passing data, or reporting missed heartbeats, please reach out to support for troubleshooting or an RMA as needed depending on severity.

We are also actively monitoring feedback from deployers and checking device status through internal metrics. If the rollout continues to look stable over the weekend, we plan to mark this issue as resolved early next week.

Current Status:
* Firmware 2.12.1 deployed and in monitoring phase
* Key metrics being tracked to confirm improvement
* Continued support available for any units still offline

The next update will be provided on June 16th.

Jun 13, 08:52 PDT
Identified - Update - June 12th

We’ve identified the issue affecting some Hotspots, which may cause them to appear offline, stop passing data, or report missed heartbeats. A solution is being developed, and a firmware update is scheduled to roll out overnight (US time). We will continue to keep the community updated on the progress of this solution


If your Hotspot is impacted, you can try a manual reboot. If that doesn’t resolve the issue, please reach out to support for further troubleshooting or RMA, depending on the severity.


Current Status:
* Firmware fix is currently being created
* Support teams are now equipped to remotely troubleshoot or initiate RMA when necessary.
* Continued monitoring of devices

The next update will be posted on June 13th.

Jun 12, 11:11 PDT
Investigating - Update - June 11th

We’re aware of ongoing connectivity issues that may have caused some Hotspots to go offline, stop passing data, or report missed heartbeats. While a temporary fix (rebooting affected radios) was implemented, some units continue to be affected. The team has identified a suspected cause related to recent backend and firmware changes, which is currently being validated. We will continue to keep the community informed as progress is made. If you are affected, you can attempt to manually reboot the device. If not successful, please reach out to support.

Ongoing Efforts:
* Support teams are now equipped to remotely troubleshoot or initiate RMA when necessary.
* Firmware and backend improvements are being prioritized to prevent recurrence.
* We’re enhancing our communication workflows: expanding status page updates, community engagement, and adding in-app notifications.

The next update will be tomorrow June 12th

Jun 11, 11:30 PDT
Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
Resolved - We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support.

Thanks again for your patience.

Jun 16, 14:38 PDT
Identified - The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.
Jun 16, 13:38 PDT
Resolved - Gift card redemption is now available for those who meet qualifications. Thank you for your patience.
Jun 16, 12:36 PDT
Investigating - At this time, gift card redemption is unavailable. We are currently investigating this issue and will share an update once we have additional information.
May 27, 08:02 PDT
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Jun 12, 2025
Resolved - Services are back up and running.
Jun 12, 14:43 PDT
Update - Helium Mobile's third-party solution provider is still experiencing an outage, impacting a customer's ability to log in or create an account on the Helium Mobile app.

We will provide an update as soon as more information is available. We appreciate your patience.

Jun 12, 12:53 PDT
Identified - Helium Mobile's third-party solution provider is currently experiencing an outage, which impacts customer's ability to log into Helium Mobile app, create an account, and sign up for Helium Mobile service.

This does not affect cellular connectivity, the ability to make calls, or text.

We will provide an update in 30 minutes.

Jun 12, 11:54 PDT
Jun 11, 2025
Jun 10, 2025

No incidents reported.