Helium Mobile

All Systems Operational

About This Site

Helium Mobile status: In a relationship with all of our great subscribers

The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.

Uptime over the past 90 days. View historical uptime.
Helium Mobile Service Operational
90 days ago
100.0 % uptime
Today
Helium Mobile Subscriber Sign Up ? Operational
90 days ago
99.53 % uptime
Today
Support Operational
90 days ago
86.84 % uptime
Today
Wi-Fi Hotspots Operational
90 days ago
96.66 % uptime
Today
SIM Changes: Porting and Activation Operational
Gift Card Redemption Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Jul 20, 2025 22:00 - Jul 21, 2025 07:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 2025 - 17:07 PDT
Scheduled - Our carrier partner is undergoing scheduled maintenance that will affect certain Helium Mobile account activities. During this time, you will be unable to make changes related to your SIM, including activating your SIM, cancelling your account, or switching plans.

This will not affect your ability to use Helium Mobile service, receive or make calls, send texts, or use data.
Jul 09, 2025 - 14:31 PDT
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 14:30 PDT
Scheduled - Our carrier partner is undergoing scheduled maintenance that will affect certain Helium Mobile account activities. During this time, you will be unable to make changes related to your SIM, including activating your SIM, cancelling your account, or switching plans.

This will not affect your ability to use Helium Mobile service, receive or make calls, send texts, or use data.
Jul 9, 14:29 PDT
Jul 13, 2025
Jul 12, 2025

No incidents reported.

Jul 11, 2025
Hotspot Dashboard Outage
Resolved - The issue impacting hotspot connectivity and dashboard access has been resolved. Backend services have fully recovered, and hotspots should now be operating normally. We’ll continue to monitor systems to ensure ongoing stability. Thank you for your patience.
Jul 11, 13:51 PDT
Monitoring - Backend services have been restored, and hotspots are now in the process of recovering their configuration. Hotspots should begin returning to normal operation shortly. We are actively monitoring the recovery to ensure full stability.
Jul 11, 08:54 PDT
Update - The team has identified a potential root cause and is actively working to validate and resolve it while bringing affected systems back online. Will continue to update the community on progress.
Jul 11, 08:34 PDT
Investigating - We are currently investigating a widespread outage that began approximately 4 hours ago (6 am EST). Affected systems include offline hotspot reporting and an inaccessible hotspot dashboard. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. Updates will follow as we make progress.
Jul 11, 07:39 PDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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