Unable to claim rewards

Incident Report for Helium Mobile

Resolved

The issue is now resolved. Please update your app version to 1.5.3 to get the bug fix.

Posted Mar 03, 2024 - 09:20 PST

Identified

The team has identified the issue and the fix will be in app version 1.5.3

Posted Mar 03, 2024 - 08:58 PST

Update

The investigation is still ongoing. You will continue to earn mapping rewards as usual during this time.

Posted Mar 01, 2024 - 20:20 PST

Update

We are continuing to investigate the issue.

Posted Mar 01, 2024 - 12:26 PST

Update

The team is still investigating.

Posted Feb 29, 2024 - 21:30 PST

Investigating

We're currently investigating an issue with claiming rewards in the Helium Mobile Subscriber app. At this time, subscribers won't be able to claim rewards, even if one is available to them. This does not affect mapping.

Posted Feb 29, 2024 - 15:43 PST

This incident affected: Rewards Claiming.