Currently Unavailable: Account Changes and New Account Creations

Incident Report for Helium Mobile

Resolved

This incident has been resolved

Posted Nov 19, 2024 - 10:45 PST

Investigating

Due to an issue with our network partner, certain features related to account changes and new account creation are currently unavailable. We are monitoring the situation and will update once a fix has been identified.

Communication services such as sending and receiving calls and texts or using data are not affected.

Posted Nov 16, 2024 - 15:59 PST

This incident affected: Helium Mobile Service and Helium Mobile Subscriber Sign Up.