Issues with Multi-Factor Authentication

Incident Report for Helium Mobile

Resolved

This issue has been resolved.

Posted Apr 01, 2024 - 11:25 PDT

Investigating

We are currently investigating an issue with Multi-Factor Authentication that is preventing users from logging in to their Helium Mobile accounts. This does not affect call, text, or data services.

Posted Apr 01, 2024 - 10:46 PDT

This incident affected: Helium Mobile Service.