Resolved -
This incident has been resolved.
May 9, 10:39 PDT
Investigating -
Due to an issue with a third-party service, Helium Mobile App users may see intermittent issues with signing into their account, sending payments, receiving payments, claiming rewards (free or paid), and discovery mapping.
Consistent notifications may indicate issues with Discovery Mapping. Users may try to fix the issue by deleting the app and re-installing the app or turning off Discovery Mapping for the time being.
Voice, Data, and Texting services are not affected.
May 3, 08:01 PDT
Resolved -
This incident has been resolved.
May 8, 14:28 PDT
Investigating -
Our tax partner is currently experiencing degraded performance, which may result in taxes and fees not calculating during signup and payment estimate fields remaining blank. We are currently investigating this issue.
May 8, 13:37 PDT
Resolved -
This incident has been resolved.
May 8, 12:34 PDT
Investigating -
We are currently experiencing delays related to port outs and are waiting on a fix. Other subscriber services are not affected, such as calling, texting, and data services.
May 7, 10:35 PDT