Investigating - At this time, gift card redemption is unavailable. We are currently investigating this issue and will share an update once we have additional information.
May 27, 2025 - 08:02 PDT
Helium Mobile status: In a relationship with all of our great subscribers
The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.
Helium Mobile Service
Operational
90 days ago
100.0
% uptime
Today
Helium Mobile Subscriber Sign Up
?
Operational
90 days ago
99.97
% uptime
Today
Solana Blockchain Services
?
Operational
90 days ago
100.0
% uptime
Today
Support
Operational
90 days ago
83.35
% uptime
Today
Helium Mobile Planner
Operational
90 days ago
100.0
% uptime
Today
Wi-Fi Hotspots
Operational
90 days ago
100.0
% uptime
Today
Mapping
?
Operational
90 days ago
100.0
% uptime
Today
Helium Mobile Hotspot Dashboard
Operational
90 days ago
100.0
% uptime
Today
Rewards Claiming
Operational
90 days ago
100.0
% uptime
Today
SIM Changes: Porting and Activation
Operational
Rewards
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Maintenance has concluded. Claiming is operating as expected.
Jun 5, 13:02 PDT
Monitoring -
A second iteration of this morning's maintenance is underway. Please note that reward claiming for legacy accounts may be temporarily unavailable for the next hour.
Jun 5, 10:31 PDT
Resolved -
Maintenance has concluded, claiming should be functioning as expected.
Jun 5, 09:21 PDT
Investigating -
We are conducting scheduled maintenance this morning. During this maintenance window, there may be downtime for claiming token rewards for subscribers on legacy plans. This is expected to last about one hour.
Jun 5, 09:07 PDT
Resolved -
We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.
May 29, 20:57 PDT
Monitoring -
We've identified the issue and rolled back a change. Signing up for Helium Mobile is expected to come back over the next view minutes.
May 29, 20:48 PDT
Investigating -
We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.
May 29, 20:37 PDT
May 28, 2025
No incidents reported.
May 27, 2025
Unresolved incident: Gift Card Redemption Currently Unavailable.