Monitoring - Our support platform is currently experiencing degraded performance. Response times may de delayed. We are monitoring this issue.
Oct 20, 2025 - 09:16 PDT
Helium Mobile status: In a relationship with all of our great subscribers
The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.
Helium Mobile Service
Operational
90 days ago
100.0
% uptime
Today
Helium Mobile Subscriber Sign Up
?
Operational
90 days ago
99.96
% uptime
Today
Support
Operational
90 days ago
100.0
% uptime
Today
Wi-Fi Hotspots
Operational
90 days ago
100.0
% uptime
Today
SIM Changes: Porting and Activation
Operational
Gift Card Redemption
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Oct 20, 2025
Unresolved incident: Helium Mobile Support Partial Outage.
Completed -
The scheduled maintenance has been completed.
Oct 18, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 08:00 PDT
Scheduled -
Our carrier partner is undergoing scheduled maintenance that will affect certain Helium Mobile account metrics. During this time, you may see delays in details related to your usage metrics such as your current data usage, and calling/texting metrics.
This will not affect your ability to use Helium Mobile service, receive or make calls, send texts, or use data.
Oct 17, 09:12 PDT