Helium Mobile
App Version Update Required
Identified - Subscribers using older app versions may see outdated screens or plan details.

Please update to app version 4.1.0 to view the correct plan experience and manage your subscription.

Your Helium Mobile Service is not affected by this issue.
Jan 28, 2026 - 09:31 PST

About This Site

Helium Mobile status: In a relationship with all of our great subscribers

The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.

Uptime over the past 90 days. View historical uptime.
Helium Mobile Service Operational
90 days ago
100.0 % uptime
Today
Helium Mobile Subscriber Sign Up Operational
90 days ago
99.9 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
SIM Changes: Porting and Activation Operational
Gift Card Redemption Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 2, 2026

No incidents reported today.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

Unresolved incident: App Version Update Required.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

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