All Systems Operational

About This Site

Helium Mobile status: In a relationship with all of our great subscribers

The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.

Uptime over the past 90 days. View historical uptime.
Helium Mobile Service Operational
90 days ago
99.93 % uptime
Today
Helium Mobile Subscriber Sign Up Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Wi-Fi Hotspots Operational
90 days ago
100.0 % uptime
Today
SIM Changes: Porting and Activation Operational
Gift Card Redemption Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Carrier Partner Outage
Resolved - This outage has been resolved.
Jul 28, 07:08 PDT
Monitoring - According to our carrier partner, the outage has been resolved. We are continuing to monitor the situation.
Jul 27, 21:16 PDT
Investigating - Due to an outage with our carrier partner, some subscribers may experience gaps in service. Connectivity to the Helium Network through Helium Hotspots is not impacted by this outage.

We are monitoring this situation and will update when we receive new information from our carrier partner.
Jul 27, 16:50 PDT

Jul 27, 2026

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 20, 20:03 PDT
Scheduled - Helium Mobile is undergoing scheduled maintenance on 7/23/26 from 7-10AM ET. During this time account creations and changes may be unavailable. Helium Mobile service including calls, texts, and data usage will not be affected by this maintenance.
Jul 20, 13:50 PDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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