Update - We are continuing to work on a fix for this issue.
Oct 23, 2025 - 15:29 PDT
Identified - Physical SIM cards are temporarily unavailable to order for Zero Plan activations. eSIMs are still available for all subscribers. Paid plan orders are not affected.
We are working to restock availability as soon as possible.
Oct 23, 2025 - 12:49 PDT
Helium Mobile status: In a relationship with all of our great subscribers
The key to a good relationship is communication, so come here to get updates on what's going on under the hood. Everything up and running? Find out here. Planned outages? We got you.
Helium Mobile Service
Operational
90 days ago
100.0
% uptime
Today
Helium Mobile Subscriber Sign Up
?
Operational
90 days ago
99.96
% uptime
Today
Support
Operational
90 days ago
100.0
% uptime
Today
Wi-Fi Hotspots
Operational
90 days ago
100.0
% uptime
Today
SIM Changes: Porting and Activation
Operational
Gift Card Redemption
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 3, 2025
No incidents reported today.
Nov 2, 2025
No incidents reported.
Nov 1, 2025
No incidents reported.
Oct 31, 2025
No incidents reported.
Oct 30, 2025
No incidents reported.
Oct 29, 2025
No incidents reported.
Oct 28, 2025
No incidents reported.
Oct 27, 2025
No incidents reported.
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.
Oct 23, 2025
Unresolved incident: Temporary Unavailability of SIM Cards for Zero Plan.
Resolved -
This incident has been resolved.
Oct 20, 16:13 PDT
Monitoring -
Our support platform is currently experiencing degraded performance. Response times may de delayed. We are monitoring this issue.
Oct 20, 09:16 PDT